Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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It's been a while, but here's my latest #WhatWouldYouDo:You manage the customer service department and realize you need AI to analyze 100% of your calls. However, your agents aren't just using voice—they're on WhatsApp, email, even Instagram DMs. You need a solution that covers all these channels. Good news: there’s software that assesses 100% of interactions across both text and voice. Bad news: you’re out of budget, and when you present the business case to the higher-ups, they say everything is frozen.What do you do?Give up?Keep pushing, strengthening your business case and ROI with help from your technical partners?Ask other departments for budget sharing since they’ll benefit from the data too?Wait until budgets are active again?Or something else?What would you do? Share your thoughts!#AI #ContactCentre #OmnichannelWhat would you do? Share your thoughts!
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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Hello LinkedIn Community,Welcome to July! 🌞As we step into the second half of the year, July offers a fresh start and a chance to recharge.Let's embrace the (hopefully) warm days with a positive mindset, staying focused and motivated. Share your plans and aspirations for July in the comments below – let's inspire each other to make this month remarkable!Here's to a productive and joyful July! 🚀#July #NewMonth #FreshStart #Goals #Inspiration
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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Having your AI voice match your brand is so important when it comes to physcologically generating trust. In the healthcare sector emotions run high. Trust and brand identity are needed on all channels to make the customers assured it's you they are speaking to, that they will experience the required level of empathy and that the user experience will be seamless and frictionless. This is why Connex One's digital workforce are here to help. Help your customers, help your employees and help your cost centre. Have a chat with me about how you can get started on your digital workforce journey.#ai #bots #customerservice #cx
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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AI powered agents have massive benefits when used correctly (that's the important bit!). Take a look at Connex One's blog which clearly shows how having your own AI powered bots can boost morale, make you a 247/365 business and get rid of all the mundane tasks no one really wants to be doing, all in a safe, measured and risk free way. #ai #bots #cx #contactcentre
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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Imagine a digital worker that supplements your workforce, making holidays, sickness, and out-of-office absences a breeze. Picture delegating those tedious back-office tasks to a digital worker that handles them effortlessly. Envision a digital assistant capable of conversing in voice and text in the most human and natural way possible, all while staying within your guidelines. That’s Athena!Connex One has developed this contact centre-centric digital workforce to alleviate pressure at all levels, both internally and externally.Curious about what else Athena can do for your business? Let’s chat!
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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❤️ Quarina S. you are doing so much good 😊
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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I really appreciate all the birthday wishes I've received so far! It's so heartwarming to have had so many of you taking the time to send me your best wishes. I truly value my network. Thank you! 🎉 #grateful #networking #birthdaywishes
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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#fridayreading this week has to be this from Alex McConville I am sure this resonates with so many in our industry but also in our personal lives too. Enjoy, and happy Friday! Cheers Alex!#contactcentre #employeeexperience#cx
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Kirsty Ferguson
Trusted Advisor | Omnichannel Communication | Speech Analytics | Gamification | Artificial Intelligence |DM me the word "BOT" to have an informal chat about your first steps to deploying AI in your organisation
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#truestory If you like the sound of this, ask me about it ☺️ it’s a real game changer and the voice is sooooo good too! #digitalworkforce #ai #omnichannel
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