DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

96 Reviews

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SERVICE VISIT

Went in for a transmission flush but was told that it had too many miles(130,000) for a flush so they just drained and filled. Can’t get all of the old fluid out that way.They were courteous and professio too many miles(130,000) for a flush so they just drained and filled. Can’t get all of the old fluid out that way.They were courteous and professional but I would rather had a flush. More

SERVICE VISIT

Great service from Lani. She was professional and helpful. Much appreciated. They got the job done. She was professional and helpful. Much appreciated. They got the job done. More

SERVICE VISIT

Extremely hard to work with and don't care about their customers. I paid $7,000 over sticker for a vehicle there and bought the extended warranty, only to have them charge me $160 an hour for service tha customers. I paid $7,000 over sticker for a vehicle there and bought the extended warranty, only to have them charge me $160 an hour for service that should have been covered by that extended warranty! Rude Service Managers and hung up on me when I tried to talk to them about my concerns before I got really irritated! DO NOT go there for service! You've been warned! More

SERVICE VISIT

Took my truck in to get fixed. 37,000 miles on an F150 . Electrical issues. Misfire, timing sensor alerts, motor control faults, oil pressure warning for a brief second while drivi 37,000 miles on an F150 . Electrical issues. Misfire, timing sensor alerts, motor control faults, oil pressure warning for a brief second while driving. Checked oil. 9/10th Full on dipstick. Issue kept happening, so I kept checking. (Fault info provided by Ford Pass app and my own scanner as well as dash alerts) Made appointment with Mathews Ford two weeks in advance. About 10am I get a call from Curtis the service advisor that the oil was low? Said if I change the oil it would fix the problem. Being that I was a few 100 miles before needing an oil change I agreed. Didn't hear from him until the next day when I called him (3pm) and he told me the oil changed fixed the problem and they had to reprogram computer. Had to reprogram computer?, I thought. Wasn't the oil change the problem he said would fix it? At this point I knew they got me for an oil change that I didn't really want done with them. Normally takes an hour and half or more and it's too pricey. The next day I call and he says my trucks not done yet and he would call me tomorrow when it is done. The next day I get a call telling me that it's ready and Around 3pm I go in to get my truck thinking I'm just going to have to pay for an oil change. Nope it's $265, with my extended warranty Plus plan... so he claims it doesn't cover diagnostic fees. But when they sold me the extended warranty I was told I would pay Zero dollars if I took my truck to them, or $100 if I took it to another Ford dealership. Service advisor didn't advised me of this "new" diagnostic fee or changes in the policy before hand. So not only did they get me on this fee, they got me on the oil change that a reprogrammed computer fixed. Service advisor even changed the paperwork to say No oil in truck but nothing mentioned about reprogramming computer. And if it truly was out of oil, (which it wasn't) ,where did it go and why didn't they look for a problem?!? Obviously it's an issue if they claim no oil in less than 3 thousand miles! And he's not worried because it's a lie! Plus I was changed $27 dollars additional for hazardous waste removal ??? What was that??? USED OIL! Told the service advisor that I wouldn't be back and he said that if I didn't believe him that he didn't want me back. He did say he would give me a "discount" and I declined because thats not why I'm so ticked! He tried to make it my fault to back up his claim of "no oil" . I've rebuilt motors before so im not an idiot to checking oil. Im an electrician and have work on many systems including low volt system and I know system faults and electrical issues when I see it! Know who your talking to before you make accusations that you know nothing about! Everyone Please take note, Everytime I deal with these people I run into something shady! There are plenty of other dealerships you could go to without having to deal with this garbage. I would also advise you to NEVER buy an extended warranty Plus through them if they can't even honor the agreement of Zero cost . I'd also like to tell Saleman Jose that I was talking with, sorry , but I'm not buying my 4th vehicle with Mathews Ford . I'm going elsewhere! Bruce V More

SERVICE VISIT

Don't recommend either dealerships. I have called and have asked to speak with the owner of the dealerships and I always get the GMs of the dealerships, which have helped me in no way b I have called and have asked to speak with the owner of the dealerships and I always get the GMs of the dealerships, which have helped me in no way besides the first time. Now they're doing the same thing not helping me out or even calling back like they say they will. Their customers value is very poor. Hope James Matthew sees this. More

SERVICE VISIT

Took my f150 Harley davidson edition in with security issues. They called a week later said the truck was fixed charged me almost 1600.00 dollars. Porter went to bring the truck up front, would not start issues. They called a week later said the truck was fixed charged me almost 1600.00 dollars. Porter went to bring the truck up front, would not start, still had the same issues that was three weeks ago. They haven't fixed it yet, a ford dealer ship can't figure out the problem.my advice , don't bring your vehicle here for repairs. RHJ BA More

SERVICE VISIT

My F150 had factory defects that were not any fault of Matthews Ford- but their repairs under warranty were completed poorly and required to spend money out of warranty as they do the bare minimum to get Matthews Ford- but their repairs under warranty were completed poorly and required to spend money out of warranty as they do the bare minimum to get you out and let warranty expire. My service advisor did a great job- but the Ford warranty experience will have me never buying a Ford again. More

SERVICE VISIT

1 star for terrible customer service. They told us that the vehicle was fixed by their repair department but it died before we even got it off of the parking lot. We were able to get it started by popping the vehicle was fixed by their repair department but it died before we even got it off of the parking lot. We were able to get it started by popping the clutch and then drove it down the street to a different mechanic. More

SERVICE VISIT

Told me he could get the job done...told me lots of thing. Actually nothing he told me actually came true. One day lead to the next and so on. It really felt like they didn’t know what they were doing. thing. Actually nothing he told me actually came true. One day lead to the next and so on. It really felt like they didn’t know what they were doing. You should stay away from Bill Mathews service department. More

SERVICE VISIT

Do you not come here for service told several things and nothing has happened yet. Go someplace else if you want quality work. Sitting in the lounge for three hours. nothing has happened yet. Go someplace else if you want quality work. Sitting in the lounge for three hours. More

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