DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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SALES VISIT - USED

We bought a used 2017 Ford on March 15, 2024. I evaluate the selling company on the basis of the outcome for us. We dealt with salesman Eric Smith and with Dylan Heiring. Smith was very honest I evaluate the selling company on the basis of the outcome for us. We dealt with salesman Eric Smith and with Dylan Heiring. Smith was very honest with us and that suited us very well. Heiring was a very smart person with encyclopedic knowledge of a variety of brands of cars. Between the two of them, we were able to arrive at a fair deal for them and for us. If we had had more questions, I know they could have answered them. In our test drive, we discovered a steering issue that we thought could be a safety issue. They agreed to fix it and said we would be let out of the deal unless we were satisfied the problem was resolved. Would you believe the problem was resolved when we came to pick up the car? In addition, the detailing was done, and the multi-point inspection was completed. They even used synthetic oil in the oil change w/o our requesting it. The negotiations can be a bit tricky as they incorporate several charges into the total. We asked for simplification of the asking price and negotiated an acceptable price from that point on. We're thrilled with our vehicle and feel good vibrations toward Jackson Kia. I didn't mention the young woman who greeted us, but she was nice and friendly. More

SALES VISIT - NEW

Drove up 3 1/2 hour from Miami in a blinding rainstorm and back to buy my KIA Sportage Hybrid EX from JACKSON KIA. They actually had the car in stock and gave me the best out the door price, hands down, and back to buy my KIA Sportage Hybrid EX from JACKSON KIA. They actually had the car in stock and gave me the best out the door price, hands down, of any of the 5 KIA dealerships I visiting in the Miami area. It was worth the drive and Eric Smith, the salesperson, along with General Manager David Morgan, and Finance Manager Tomas Baretto were helpful, respectful, and willing to earn my business. Highly recommend JACKSON KIA in Cocoa, Florida. More

SERVICE VISIT

Honest people, I live in Orlando my Kia broke down fri night on i95 this was the closest Kia dealer to have it towed to. They called me back and had the whole engine replaced in 8 days on a recall 100% fr night on i95 this was the closest Kia dealer to have it towed to. They called me back and had the whole engine replaced in 8 days on a recall 100% free. They didn’t try to sell me a car or xx me on the repair just straight got to work fixing it and doing all the paper work for the recall. I was so impressed with the staff from the receptionist to the service center rep David. If i ever get another car it will be from here. It would be worth the drive from Orlando for sure. More

SALES VISIT - USED

Jackson Kia was literally the BEST car buying experience I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These day I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These days it's so hard to know who to trust.I had an entire team take care of me. They were really straight forward and did everything they could to help me get a great car at a great price!! From Matt in internet sales to Jeff my sales rep to Tomas the finance manager to Jason in service who detailed the car for me. These guys are amazing.I felt like I was the only customer there the way they ran around to get everything handled for me. No shady sales tactics just great customer service. I will recommend them to everyone I know. Thanks Jackson Kia!!!! More

SALES VISIT - NEW

Best car buying experience ever. The salesman, Ron Mobley, was exceptional. He was very professional but personable at the same time. He listened to our needs, took action and my son The salesman, Ron Mobley, was exceptional. He was very professional but personable at the same time. He listened to our needs, took action and my son and I left with a new Kia Soul. Never once did he make us feel pressured, that we weren't being listened to, or that we didn't matter. He gave us 100% total customer service. Everyone at the dealership was so professional, personable, not over bearing and just a staff of people who seemed to love what they do. I would 100% recommend you next Kia from Jackson Kia. More

SALES VISIT - NEW

Classic bait & switchI had the unfortunate experience of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salespers of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salesperson) and Matt Foster (Sales "manager"). While initially things were going smooth looking to purchase a Kia EV6 at a competitive price as to what I'd be able to get a Tesla Model Y for I was happy to join the Kia family. Both were great to work with and helpful. I explicitly asked MULTIPLE times to both Matt and Stephanie "Are all the dealer fees, taxes, & DMV fees included in this price?" and was re-assured everything was included.After putting down my deposit and agreeing upon the price for the car with even a pricing sheet in hand with estimated monthly payments, I received a phone call the next day from Chris Folsom the general sales manager who informed me that both Matt and Stephanie who put my deal together "messed up" the numbers and forgot to add a $4995 "Jackson Advantage" plan that would've greatly increased the price of the vehicle. Things like "lifetime warranty" are a part of that plan that DON'T APPLY TO AN EV! Classic "bait & switch" tactics that legal action should've been taken against.Chris was very un-professional to work with and while I was very calm and level headed, Chris hung up the phone on me and would not respond for the rest of the day. That next morning I reached out to David Morgan who is listed on the website as the "General Manager" outlining my concerns and still trying to make good on the deal I had agreed to 2 days prior. David while attempting to be nice still would not honor the original numbers I had received 2 days prior and had my deposit set on.Thankfully I did not have my credit card ran and made sure to cancel that card number. But beware when purchasing from this dealership that they aren't honest and don't uphold their end of the bargain once you have a price agreed upon.I'm happy to say I'm the proud new owner of a Tesla, and am very happy with my decision to NOT give Jackson Kia my business. More

SALES VISIT - NEW

Salesperson had no idea what options were included with the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, it doesn't. Another nice would be wireless charging, Yup, I was told, it has it - NOPE, it doesn't.Emails and calls and texts to both dealership and corporate regarding the lies told during the sale have gone unresponded to.Negotiate and buy it here at your peril. Will not even take vehicle back for service - not trustworthy at all. Hmm, interesting, my salesman is not even shown in the photos. More

SERVICE VISIT

I had a very great experience here. The staff was friendly and took good care of my car! The staff was friendly and took good care of my car! More

SALES VISIT - NEW

Our family came in many times and were always treated very kindly with no pressure, just information. Very relaxed, warm vibe from Trent as well as others. very kindly with no pressure, just information. Very relaxed, warm vibe from Trent as well as others. More

SALES VISIT - NEW

I bought a Kia Sportage over the weekend and had a great time buying my car there. The customer service was excellent, they worked with me to meet my price range and Ron was awesome! I was in and out within time buying my car there. The customer service was excellent, they worked with me to meet my price range and Ron was awesome! I was in and out within about 2 hours, it was probably the best car-buying experience I've had. More

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